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Reported Anywhere. Managed Centrally.

Report Anywhere. Investigate, Act and Close Centrally.

InciVare gives every incident one live record from the first report through investigation, root cause analysis, corrective action and closure.

OverviewIncident RegisterInvestigations

Incident Overview

All Departments

Incident Intelligence

Open Incidents19Reported incidents
High Priority Open21 past target
Past Target Date215.5% of cases
Average Open Age27Days since reported
Closed On Time78.4%
Net Loss This TimeSAR 8.8MSAR 200 recovered
Reopened Rate3.4%Reopened

Incident Trend

2020282030322226331
JanFebMarAprMayJunJulAugSepOct

Priority Matrix

NegligibleModerateCritical
Serious, 2,
Medium216
Small671

Needs Attention

  • 1 high-priority incident is past targetOpen
  • 3 incidents escalated to the Executive Committee still openOpen
  • 2 open incidents are past the target dateOpen
  • 6 reopened incidents are open againOpen
  • 1 loss of SAR 290K or more with no recoveryOpen

Incidents By Status

232
Active
10
Monitoring
6
Extension
3
Closed
204
Duplicate
9

Incidents By Type

223
Personnel
59
Process
83
Process
54
External System
27

Resolution Performance

High77.4%
Medium72.2%
Low86.3%

Investigator Workload

Khalil Rammal5
Reem Al-Faleemi4
Lina Al Dostari3
Umana Taria3
Bandr Al Subele2
Nansa Shobiget2

Open Incident Aging

83621
5 to 10 Days5 to 13 Days15 to 26 Days31 to 65 DaysOver 65 Days

Loss Overview

Gross Loss11.8M
Recovered3M
Net Loss8.8M

Escalations

35
Team Lead
15
Department Head
15
Executive Committee
6

Top Open Incidents

IncidentDepartmentPriorityStatusAgeTarget Date
Email gateway delayed messagesInformation TechnologyHighActive257 days27 Jan 2026
Emails job batch completeOperationsHighActive6 days09 Oct 2022
Power outage at branchProcurementMediumActive10 days09 Oct 2022
Power outage at branchOperationsMediumMonitoring5 days14 Oct 2022
Report paid prize for net invoiceLegalLowActive42 days22 Sep 2023

Incident Peak Periods

00:0002:0004:0012:0022:00
Sun3224233
Mon, 16103
Tue1510103
Wed, 232103
Thu2223153
Fri1136,
Sat, , 34,

Illustrative Data · Based On The Supplied Dashboard Reference

The InciVare Operating Model

One Incident Record. Clear Ownership. Faster Resolution.

InciVare gives operational teams a structured way to capture incidents, manage investigations, assign corrective actions and report the current position to management.

Incident Reporting

Give users a central portal to report incidents and track status through the complete lifecycle.

Structured Investigation

Capture the investigation, root cause, impact and evidence in one accountable incident record.

Corrective Actions

Assign owners, monitor progress and keep preventive and corrective actions moving to closure.

Escalation and Insight

Use alerts, reminders and role-based dashboards to bring critical and overdue work to attention early.

InciVare For Incident Management

Catch It Early.
Close It Cleanly.

Report, assign, investigate and close every incident in one governed register, with alerts that keep the right people moving and a trail that proves every step.

Incident Reporting and Tracking

Enable users to report an incident through a central portal and track status from submission to closure.

Incident Management

Manage assignment, investigation, escalation, follow-up, corrective action and status in one register.

Dashboards

See incident severity, resolution status, actions and trends through role-based metrics and reporting.

Notifications and Escalations

Keep assignments, approvals, critical incidents and overdue actions visible through timely alerts.

Audit Trail

Retain a complete time-stamped history from initial report to staged closure.

Administration

Configure roles, access permissions and the operating framework from one controlled centre.

In The Flow Of Work

Incident Management In Your Pocket.

Capture an incident in the moment, then keep investigation, approvals and corrective action moving from the same live record.

  • Report From Anywhere. Let users report an incident on the spot and track it to closure.
  • Act Between Meetings. Managers can review investigations and closure requests from the phone.
  • Never Miss An Escalation. Keep assignments, escalations and overdue actions in one priority inbox.
Security

Enterprise-grade by default.

  • Deterministic Approvals. Intelligent routing to managers, roles and approvers with a full audit trail.
  • MFA And CAPTCHA. Multi-factor authentication, OTP verification and CAPTCHA protection for platform access.
  • Secure By Default. TLS encryption in transit and AES encryption at rest with least-privilege permissions.
  • Custom RBAC. Granular workspace and record-level access controls with role-based visibility.
  • SSO And SCIM. Enterprise directory integration with automated user lifecycle management.
  • Comprehensive Audit Logs. A complete trail of approvals, access changes and authentication events.
Full security overview
Integrations

Connects To Your Stack.

Microsoft Entra IDMicrosoft Entra ID
Microsoft Active DirectoryActive Directory
SAPSAP
Power BIPower BI
OpenAPIOpenAPI
SplunkSIEM Platforms
Microsoft OutlookOutlook
GmailGmail

All integrations

Speak to the InciVare team

Walkthroughs, architecture, deployment and licensing.

Product walkthroughs

Modules, workflows and platform capabilities.

Technical clarifications

Architecture, integrations, security posture and specifications.

Deployment options

Cloud, on-premises, locally hosted or hybrid.

Pricing and licensing

Commercial models, user tiers and enterprise agreements, quoted through your partner.

See InciVare on your own framework.

Start with the regulators, entities and disciplines that matter to your organisation. We will map the right TransVare operating model together.